- How do I place my order ?

- Do the prices have the VAT/Tax included ?

- How much is the shipping cost ?

- What payment methods can I use ?

- How long does it take my order to arrive ?

- When is my order going to be shipped ?

- What happens if my order arrives in bad condition ?

- Can I return my order ?

- Do you have a bike shop or workshop ? Create your professional account.

- How is my personal data protected ?

 

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- How do I place my order ? 

You can make an order through www.MotocrossCenter.com in different ways : 

- You can do it through our Online-Store. Just go to www.motocrosscenter.com and go through the registration process. Then log-in, choose the products you want and follow the easy, step-by-step automatic process. Finally choose the shipping and payment method, we recommend you to add the info of your bike (model and year) in the comments section and we´ll make sure that the parts you order will fit your bike.

- You can do it by Phone. We speak English and Spanish, if you have any doubt just give us a call and we would help you in anything you need. You can call us in these numbers (+34)978 834 236 or (+34)607 391 888 between 09:30h-13:30h and 16h-19:00h in Spain mainland time. 

- You can also place an order by Fax using the next number (+34)978 834 739. Remember to write down all the products you want, with all your data and the payment info.

- You can do it by Email. Just contact us using our Contact Form or just Send us and email to : 
 info@motocrosscenter.com

 

- How much is the shipping cost ? 

- For Orders inside the Iberian Peninsula (Spain and Portugal mainland) the shipping cost would be 6.95 euros

BUT if your order total amount (exc shipping) is bigger than 50 euro, you will get FREE SHIPPING !!!. 

- For Orders to the Balearic Islands, the shipping cost would be 10 euro, you would get FREE SHIPPING if your Order is bigger than 100 euro.

- For Orders to the Canarian Islands, Ceuta or Melilla, the shipping cost would be always 15 euros.

- For Orders shipped to (France, England, Germany or Italy) the shipping would be 9.95 euros and you will benefit of FREE SHIPPING if your order is bigger than 130 euros


- For Orders shipped ALL AROUND EUROPE the shipping would be 15 euro and you will benefit of FREE SHIPPING if your order is bigger than 200 euros (except Switzerland, Norway, Sweden and Finland where the shipping may more expensive).

- We ship Worldwide but the shipping costs to Countries outside Europe vary too much depending on the size of the package. So if you want to order anything from outside Europe we recommend you to Contact Us or Email us ( info@motocrosscenter.com ) with the parts/products you want and your Country and we will quickly calculate a custom Shipping Quote for your order.

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Please note that ALL ABOVE shipping quotes above are valid for STREET CUSTOMERS (not proffesionals)

- If you are a proffesional, shipping inside Spain would be 4.95 euros (10 euros if you are in the Balearic Islands) and free shipping for 130 euros or more orders. For Orders around Europe shipping will always be 15 euro***.

*** Keep in mind that for heavy weight orders (normally over 30 kg) you might be required to pay extra shipping costs 

- What payment methods can I use ? 

You can pay your order using different methods :

- By Bank Transfer : You will get by Email all the Bank information so you can arrange the Bank Payment no matter where you are (Spain, Europe or Worldwide). We recommend you to send us the Bank Payment Receipt once you´ve done the payment to our email : info@motocrosscenter.com or our Fax number (+34)978834739 to accelerate the processing of your order*.

- By Credit Card : You can pay by Credit Card through our 100% safe (SSL) conection. Just fill in the easy Credit Card payment form in our Online Store. 

- Pay on Delivery : This service is only available for Orders shipped inside Spain, Portugal (both mainland) or the Balearic Islands. You will just pay the order once the Shipping company delivers the order to your adress. Keep in mind that you will have to pay an extra 2% of the total amount of the order in order to use this payment method. 

- By Paypal : You can pay with your Paypal account or with your Credit Card via Paypal (you can create your paypal account in www.paypal.com).

* International bank wire payments can suffer a 2-3 day delay until the payment has fully cleared.


- How long does it take my order to arrive ? 

Once you finish your Order we will start processing your Order, you will be contacted if there´s any problem with the Stock of any of the products in your Order. Once your order is shipped it usually takes 24h to be delivered (Spain and Portugal mainland), or 3-4 days for Europe and Islands.



- When is my order going to be shipped ? 

In the very next moment that your order is being shipped, you will be informed by Text Message/Email with the tracking number of your Order so you can track it from your home through the internet.



- What happens if my order arrives in bad condition ? 

All the orders shipped by www.motocrosscenter.com are insured for the 100% value of the goods. If you get a damaged product in one of our Orders, please contact us as soon as possible so we can exchange it for a new one free of charge.



- Can I return my order ? 

You can return any part or product you have bought. If you want to return any part, you have to contact us (by phone or email) and we will start the return process. Remember that the parts/products to be returned have to be in new condition, without any use and with all it´s packaging like new.




- How long does it take my order to arrive ? 

Once you finish your Order we will start processing your Order, you will be contacted if there´s any problem with the Stock of any of the products in your Order. Once your order is shipped it usually takes 24h to be delivered (Spain and Portugal mainland), or 3-4 days for Europe and Islands.



- When is my order going to be shipped ? 

In the very next moment that your order is being shipped, you will be informed by Text Message/Email with the tracking number of your Order so you can track it from your home through the internet.



- What happens if my order arrives in bad condition ? 

All the orders shipped by www.motocrosscenter.com are insured for the 100% value of the goods. If you get a damaged product in one of our Orders, please contact us as soon as possible so we can exchange it for a new one free of charge.



- Can I return my order ? 

You can return any part or product you have bought. If you want to return any part, you have to contact us (by phone or email) and we will start the return process. Remember that the parts/products to be returned have to be in new condition, without any use and with all it´s packaging like new.



- Do you have a bike shop or workshop ? Create your professional account.

Get access to our special dealer discount program at www.MotocrossCenter.com registring as a professional user/account here :

>> Create your user account at MotocrossCenter.com <<

Remember to choose the "profesional" option in the drop-down menu "Customer tipe". Once registered we will check your company data and in 24/48h your user will be validated and granted access to the special discounts for professionals in every product in our website (if we require any extra info about your company we will contact you directly).



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- DATA PRIVACY PROTECTION

In observance with the Spanish Law 15/1999 of 13 December of the Protection of Personal Data, we inform you that your personal data will be stored and processed in a file owned by MotoCross La Estación S.L. (www.motocrosscenter.com), in order to keep the relation between the parts and inform you about our services and products.

You authorize us to incorporate the information to the above mentioned file and you can exercise your rights of access, rectification, cancellation and opposition to the treatment of information concerning you by sending a letter to Motocross La Estación S.L., Polígono La Estación, Nave 4, CP - 44600, Alcañiz Teruel, an email to info@motocrosscenter.com or a fax to (+34)978834739, accompanied by an official document that identifies you.

The ownership of the Privacy Protection files belongs to :

Motocross La Estación s.l. 
Poligono La Estación , Nave 4 
44600 - Alcañiz (Teruel) 
e-mail: info (ARROBA) motocrosscenter.com


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